In order to design the technical aspects of a CRM system a unique blend of technical understanding and business knowledge is required. From the underlying system architecture to the end-user interface, it’s crucial that your needs are presented in a form that you can understand which relates to your real world business.
Business needs can often be lost in translation when talking nuts and bolts. The end result is a CRM system which drives users mad and could cost the business time and money in on-going maintenance and further development.
Understanding how your processes are likely to evolve over time should drive a technical approach which can adapt and grow with your business. The ability to see the world through the end-users’ eyes should ensure that interfaces are designed so that their lives are made easier rather than a chore, securing that all-important user buy-in.
We have a deep technical knowledge coupled with the business acumen needed to grasp your requirements and speak your language. Our functional specification service will result in a system which is robust, cost effective and firmly meets your business requirements.
- User Interfaces
- Data Structure
- Automated Processes
- System Architecture
- Reporting & Business Intelligence
Please contact us to find out more about this, or our other consultancy services.